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Reservation reviews

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Reviews

Collect reviews from your customers by emailing them the day after their reservation.

  • Go to the Back Office, Reservations > Advanced.
  • Turn on the toggle by Reviews to send an email to guests after their visit.
  • To view them, go to Reservations > Reviews.
  • On the Reviews page, you will be able to see the total number of reviews, the average rating, and the average number of reviews per month.
  • To respond to a review, click View reservation / respond > Add note / message.
  • Select Send to customer to message the guest directly.
  • Select Private note for internal messages to the team.
  • Click View receipt to see the details of the reservation.

External reviews

Request reviews from your guests on other websites.

  • Go to the Back Office, Reservations > Advanced.
  • Turn on the toggle Request external reviews.
  • Fill in the Minimum rating guests should give before you ask them to leave an external review.
  • Fill in the External review URL where guest can leave a review